Last updated: September 5, 2024
At ColorMX, we aim to provide you with a seamless and efficient delivery experience. Below, you'll find our Delivery Policy, which outlines the terms and conditions related to the delivery of our products.
1. Order Processing Time
- Once you place an order, it takes us approximately 30 business days to process it before it is shipped. This processing time allows us to ensure that your items are packaged correctly and ready for dispatch.
2. Shipping Methods and Costs
- We offer various shipping methods depending on your location and the urgency of your needs. Standard shipping is free for orders above 25 within US. For orders below 25, standard shipping fees apply.
- Expedited shipping options are available at an additional cost. The exact fee will depend on the weight of your items and your location.
- International shipping is available, and rates will be calculated based on the destination country and the total weight of the items in your cart.
3. Delivery Times
- Estimated delivery times vary based on the shipping method selected and the destination. Within US, standard shipping usually takes 25 to 30 business days, while expedited shipping can arrive in 15 to 25 business days.
- International shipments may take longer due to customs clearance procedures and distance. Please allow up to 30 business days for international deliveries.
4. Tracking Your Order
- Once your order has been dispatched, you will receive a confirmation email containing a tracking number. This number can be used to track the status of your shipment via our website or the carrier’s website.
- If you do not receive a tracking number within [number] business days after placing your order, please contact our customer service team.
5. Delivery Addresses
- Please ensure that the delivery address provided during checkout is accurate and complete. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
- If the delivery address is inaccessible or if no one is available to sign for the package, the carrier may leave a note requesting that you contact them to arrange pickup or redelivery.
6. Damaged or Missing Items
- In the unlikely event that your items are damaged upon arrival or if items are missing from your order, please notify us immediately. Photos of the damaged items and packaging may be required to process a claim with the carrier.
- We will work quickly to resolve any issues and may either replace the damaged items or issue a full refund, depending on the situation.
7. Special Instructions
- If you have special instructions for delivery (such as leaving the package with a neighbor or in a safe place), please include these notes during the checkout process. While we will try our best to accommodate your requests, we cannot guarantee that they will always be possible.